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ASOS A-LIST ended on 24 October 2018. Why? So we can get to work on even better ways to reward our loyal customers (like you). Here are some key things to know:

  1. Everyone who was an ASOS A-LIST member on 24 October 2018 was issued with a £10 ASOS A-LIST gift voucher to say thanks for being part of the programme;
  2. Any ASOS A-LIST vouchers already earned and issued will remain valid until their expiry date;
  3. All cleared voucher points balances at the point the programme closed were issued as an ASOS A-LIST voucher combined with a £10 ASOS A-LIST gift voucher – e.g. if you had 200 voucher points, your voucher would be worth £12. You should have received an email on 24 October 2018. If your points cleared after 24 October 2018 we issued all remaining voucher points as vouchers by 21 November 2018. You should have received an email when the voucher was ready. If you opted out of ASOS A-LIST after 24 September 2018 but before 24 October 2018, you were not eligible to receive any value from the programme as detailed above.

If you have any questions about your ASOS A-LIST vouchers, please get in touch with Customer Care.

The ASOS A-LIST Terms & Conditions have been updated to account for these changes. More info


ASOS A-LIST LOYALTY PROGRAMME – UPDATED TERMS & CONDITIONS (Last updated 21 November 2018)

  1. ASOS A-LIST ended on 24 October 2018. Key points to note:
    • Any ASOS A-LIST vouchers already earned and issued will remain valid until their expiry date;
    • All cleared voucher points balances at the point the programme was closed were issued as ASOS A-LIST vouchers – e.g. if you had 200 points, you were issued a £12 voucher. That’s £2 plus your £10 ASOS A-LIST gift voucher. Any voucher points that cleared after 24 October 2018 were given as vouchers by 21 November 2018. You should have received an email when your voucher(s) were available to use. You’ll be able to find all your vouchers in the Gift cards & vouchers section in My Account and in the Vouchers tab at checkout;
  2. These terms ('Terms') set out the Terms & Conditions which apply to any remaining ASOS A-LIST vouchers that are still valid following the closure of the ASOS A-LIST loyalty programme ('ASOS A-LIST') on 24 October 2018.
  3. ASOS A-LIST PARTICIPATION

  4. You can no longer participate in ASOS A-LIST as the scheme is now closed. This closure was notified to existing members from 24 September 2018.
  5. All members as of 24 October 2018 were issued with a £10 ASOS A-LIST gift voucher from us to say thanks for being part of the programme, in addition to any remaining value they had earned whilst being part of the programme as detailed above. If an existing member left ASOS A-LIST after 24 September 2018 but before the scheme ended on 24 October, they’re no longer eligible to receive any value from the programme as detailed above.
  6. VOUCHER POINTS

  7. As of 21 November 2018 we have issued all voucher points as vouchers, so you will have no voucher points remaining.
  8. ASOS A-LIST VOUCHERS

  9. Each ASOS A-LIST voucher expires six months after the date it was issued.
  10. Things you should know about redeeming your ASOS A-LIST vouchers:
    • Simply click on the Vouchers tab at checkout and select the voucher you wish to redeem. This will automatically be added to your order – no need to copy and paste the voucher code from your dashboard or email.
    • Each ASOS A-LIST voucher can only be redeemed by the customer to which it was issued using the associated ASOS account.
    • ASOS A-LIST vouchers cannot be transferred from one ASOS account to another.
    • More than one ASOS A-LIST voucher can be used on a single purchase.
    • ASOS A-LIST vouchers can be used in conjunction with promotions and a promo code.
    • ASOS A-LIST vouchers must be used before their expiry date, which is six months after the date it was issued.
    • You cannot select how much of your ASOS A-LIST voucher you want to use when you make a purchase. However, if the total value of a purchase is less than the value of your ASOS A-LIST voucher (e.g. your order is worth £7 and you have a £10 ASOS A-LIST voucher), you can still use it. Within 24 hours of your purchase being completed, your ASOS A-LIST voucher will reflect the balance remaining (e.g. you will now have an ASOS A-LIST voucher worth £3).
    • If an ASOS A-LIST voucher is in some way defective, we will reissue it with the same expiry date as the original ASOS A-LIST voucher, provided that the original has not been used.
    • ASOS A-LIST vouchers can be used for any purchases on our website excluding those used: (i) on ASOS Marketplace; (ii) to purchase any ASOS gift vouchers, or (iii) on any purchases of any items we decide not to include in ASOS A-LIST at our sole discretion from time to time and which we will communicate to you.
  11. LEVEL POINTS & LEVELS

  12. Your level points and levels (and associated level benefits) ceased to exist on 24 October 2018.
  13. RETURNS

  14. When a purchase is returned or cancelled and one or more ASOS A-LIST voucher was used as full payment, any refund will be given in ASOS A-LIST vouchers (e.g. we will not refund money to you in these circumstances).
  15. Where an ASOS A-LIST voucher was used as part payment we may refund you partly in ASOS A-LIST vouchers and partly by way of money (in the same amounts) of what you originally paid.
  16. If you return an order in which an ASOS A-LIST voucher was used and there is less than seven days left before it expires, a new ASOS A-LIST voucher will be issued with an expiry date of one month from the date of refund processing.
  17. OTHER BITS YOU SHOULD KNOW

  18. ASOS A-LIST vouchers have no monetary value, cannot be transferred, bought, sold or in any way traded, except as stated in these terms.
  19. You understand and agree that ASOS may use data from your ASOS account, in accordance with our Privacy & Cookies Policy, for the purposes of analysis and so that specific recommendations and offers may be made to you.
  20. If you opted out of ASOS A-LIST after 24 September 2018 but before the programme closed on 24 October, you were not eligible for any benefits associated with the programme ending but you can still access all unspent vouchers in the Gift cards & vouchers section of My Account and in the Vouchers tab at checkout.
  21. If you have any other questions, just check our FAQs page. If you can't find the answer to your question, then please contact us.