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Returns & Refunds

How do I return something to you from the UK?

How to create a return

How long do you have to return?

Where to drop your parcel off

Packaging your return

 

How to create a return

 

  1. image/svg+xml Step 1. Arrange your return via My Account
    Returns are FREE. Go to My Orders. Click ‘Create Return’ on the order you want to return.
  2. image/svg+xml step 2. Select the items and the reason for return
    Select the items you’re returning and the reasons for return.
  3. image/svg+xml step 3. Search for your nearest drop off point and receive your QR code
    Search for your nearest drop off point, then select ‘Place Return’. You’ll receive a QR code by email and in My Returns
  4. image/svg+xml step 4. Include all items in a single parcel
    Place your return in a single parcel. You can use any packaging you like as long as it’s secure. 
  5. image/svg+xml step 5. Take your parcel and your QR code to your chosen drop off point
    Take your parcel and QR code (valid for 30 days) to your chosen drop off point and they’ll take care of the rest! Your return is trackable. 
  6. image/svg+xml step 6. Wait for your refund to be processed
    Hold tight! We expect to process your refund within 10 days of dropping off your return. We will email you once your refund has been processed. 

If you have parcels that have been shipped from multiple warehouses, you can follow our usual returns process and return them to the same location.

Get more information returning from The Channel Islands or if you need to return your order from the Isle of Man, click here.

Returning items sold and shipped by an ASOS Brand Partner? Find out how to return to an ASOS Brand Partner here.

 

How long do you have to return?

 

You have 28 days from the date your order was delivered or available for collection to return it for a refund.

*All returns are subject to our original condition and fair use policies set out in our Returns Policy.

 

Where to drop your parcel off

 

Your QR code is valid for 30 days and can be used at any drop-off point that offers the same returns service as the one you selected when creating your return. To find the nearest drop-off location for your chosen carrier, click below:

Collect+ store locator
EVRi Drop Off - select Refine Search - pay, print or return in store to see which EVRi locations offer the print in store option.
Royal Mail Post Office finder - use the Filters tool next to the postcode search bar to see which Post Office locations offer print returns label services in store.

ASDA locations 

InPost Instant Returns Locker finder - available 24/7, InPost Lockers can be found in handy locations like train stations and supermarkets.

 

 

Packaging your return

 

Multiple orders 


If you have items from more than one order that you'd like to return, you can send them back in the same parcel. When creating your return in My Account, you’ll be shown any items that can be returned in the same parcel. Just select the items you'd like to return from each order in My Account and follow the instructions on screen.

Please make sure that all items you have selected to return fit in one parcel. If all of the items don't fit into one parcel, you'll need to create a separate return and return your items in more than one parcel.

You'll receive a QR code or label once your return has been created, which you'll need to present when dropping off your return, along with your tracking number so you can track your return.

Once your returned items are received at our warehouse, we'll send you return confirmation emails for each order.

You can also send us any opened or used ASOS packaging that you’ve received with any recent orders. Even though our packaging is 100%-recyclable and made using 65%-recycled content, we know that not all local recycling facilities accept every type of plastic packaging. 


 

What packaging to use

You don't have to use your ASOS packaging - as long as the items are packed securely and the correct label is attached, we'll be able to process each of your returns as soon as they reach the warehouse.

 

Package dimensions

Depending on your carrier, please make sure your parcel doesn't exceed the sizes listed below otherwise the carrier may not be able to accept it.

Royal Mail: 20kg, 61x46x46cm
Collect+: 10kg, 60x50x50cm
EVRi: 15kg, 120x60x60cm
InPost Lockers: 15kg,41cm x 38cm x 64cm 

toYou: 25kg, 90x60x60cm

 

Check out our Returns Policy for more information.