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Delivery

Where is my order?

1. Track your order

All you need to do is log into 'My Account' and select the order you want to track.

Click the 'Track Order' button to track your parcel.

 

2. Check the estimated delivery date

You’ll find this date in your Order Confirmation email and by checking 'My Orders' in 'My Account'.

Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To check the progress of your order, go to 'Track Order' in your account. 

If the tracking doesn’t show any updates or is blank, please allow until your estimated delivery date for your order to be delivered. There may be a delay with your tracking being updated, but it should update soon. 

3. I'm still waiting for my order

Has your estimated delivery date elapsed? Please allow a few extra days for your order to be delivered (especially during busy times). Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.

If your order doesn’t arrive, please let us know within 30 days of the date by which your order should have been delivered and we’ll do our best to help you.

Please note, if part of your order is shipped from ASOS EU or ASOS US, this part of your order will be delivered by Standard Delivery. You'll see your estimated delivery date at the checkout. You'll be able to see which warehouse your items are coming from on the product page and at checkout. Your order number will be the same for all items regardless of where they are shipped from, and you'll be able to track all your parcels as normal.