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Order Issues

Something's wrong with my item, what should I do?

My item’s faulty
My item’s incorrect

What should I do if my item’s faulty?

If your item has a fault, please return it to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Faulty/Broken’ when selecting a reason for your return. Find out how to return an item to us here

Unable to create a return or your item is in an unreturnable condition? Please get in touch with our Customer Care team here and provide a photo of the faulty item, we’ll be happy to help.

Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded.

What should I do if my item’s incorrect?

If you received a wrong item, please send it back to us as soon as you can. You’ll need to select ‘Incorrect Item Received’ as the reason for return when creating your return. Find out how to return something here

Please note: some brands have non-UK sizes displayed on products, so to check if you received the right size, please have a look at our size guide.