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Order Issues

Can I amend or cancel my order?

Amending an order
Redirecting an order
Cancelling an order
Cancelling a gift voucher

Can I amend my order?

We're really quick at preparing your order, so we can't make any changes once you've placed it. This includes changing items in the order, the delivery option, delivery address, or payment method.

How do I redirect my parcel?

While changing the delivery address isn't possible after the order is placed, there are alternative delivery options you can arrange with some of our UK delivery partners, including delivery to a neighbour, delivery to a safe place, or a collection from a specified location - these will differ depending on the delivery partner.

You can check and arrange for the available alternative delivery options using the link in the delivery update email you'll receive from our delivery partner, or the tracking link in the ‘My Order’ tab in ‘My Account’.

Can I cancel my order?

You can cancel your order within a specific timeframe that depends on your chosen delivery method:

  • Next Day Delivery, Evening Next Day Delivery and ASOS Instant: 15 minutes after completing your order.
  • ASOS No Hurry Delivery: 30 minutes after completing your order
  • Nominated Day Delivery: up to 2 days before your chosen delivery date.
  • Standard Delivery: 60 minutes after completing your order.

After the above timeframe is up, you won’t be able to cancel it.

How do I cancel my order?

  1. Go to 'My Orders' to view your recent orders.
  2. Click on the 'Cancel/View' button next to your order.

If this button is not available, it’s too late to cancel the order. However, you can return any unwanted items for a refund once you've received your order – you’ll find more info on how to return an order here.

Please note: if you cancelled your order through ‘My Account’, we wouldn’t have charged you for it, but the funds may have been reserved by your payment provider. It may take up to 10 working days for the funds to become available again.

How do I cancel a gift voucher?

If you bought a gift voucher, you have 30 minutes to cancel it – just follow the instructions above.

If you provided an incorrect email address, we’ll be happy to amend it for you – just get in touch with us here.

Received a voucher as a gift? You'll need to ask the person who purchased the gift voucher to get in touch with our Customer Care team.