Can you help me with my ASOS Account?

Changing details
Forgotten password
Linking social media accounts
Tech issues
Deleting your account

How do I change my details in my ASOS Account?

To make changes to your personal information:

1. Log in to your account by clicking on the person icon in the top right-hand corner of the page (or the bottom right-hand corner when using the app).
2. Once you're logged in to your account, you can make as many changes to your account information as you'd like:
   Password - When you click 'Change Password' you'll be asked to enter your old password and your new password. Make sure the new password you're entering is at least 8 characters long.
   Email address - Click 'My Details' and enter the email address you'd like to be contacted on.
   Delivery Address - Select 'Address Book' from the column on the left-hand side and 'Add New Address'. If this is your preferred delivery address, remember to set it as your default.
   Payment Method - When you click the 'Payment Methods' tab, you'll see a list of payment methods already linked to your account. Here you can 'Add a new payment method' and make changes to the payment methods you have linked to your account.
   Contact Preferences - Click 'Contact Preferences' on the left-hand side and you'll be able to select how you'd like to be kept in the loop with our latest exclusives and promotions.
3. Once you've made the relevant changes to your account information, remember to save them. Any changes you make to your account will not affect the details of any orders you've already placed.

I’ve forgotten my password

If you've forgotten your password, it's really simple to get back into your account.

1. Head over to our sign in page.
2. Follow the ‘Forgot password?’ link and enter your email address.
3. We'll then email you a link directly to your registered email address to reset your password.

Can’t find the email? We recommend checking your spam or junk folder. 

Linking social media accounts

Creating a new ASOS Account? You can link your social media account to your ASOS one by registering with your Apple ID, Facebook or Google account. You’ll then be able to sign in to ASOS that way.

If you chose to hide your personal email address when registering with your Apple ID, Apple will generate an email address for you. To find out the generated email address, go to the Apple ID settings on your device or sign in to your Apple ID account page.

Already have an ASOS Account? You won’t be able to link a new social media account to your ASOS account.

Want to unlink a social media account? Just use the ‘Disconnect’ button in the ‘Social Accounts’ tab. If you signed up to ASOS using a social media account, you'll be asked to create a password to log in to your ASOS account using the email address you confirmed when registering.

Remember: you can only have one social media account linked to your ASOS account, and if you choose to unlink it, you won’t be able to then link a different one.

I’m having some technical difficulties with My Account

You must sign in to your account before you can shop with us or if you want to see or track your orders. Make sure you are using the same email address and password you registered with.

If you can't remember your password, follow the 'Forgotten password?' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.

Please note: if you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.

If you’re able to log into your account but can’t access pages such as ‘My Account’ and ‘My Orders’, you’ll need to check that your device clock is accurate. For security reasons, if your device clock is fast, you won’t be able to access your ‘My Account’ pages.

Having issues with the ASOS site? Follow this link for some troubleshooting advice.

If you are using the App, please check out this page.

If after this you still can't sign in, contact our Customer Care team and provide as much info as you can about the issue, including screenshots of any error messages you received and descriptions of what you’ve done to try and fix the issue.

I want to delete my account with ASOS

Remember, you need to be registered with ASOS to be able to shop with us, and you won’t be able to reverse deleting an account.

If you’d rather take a break and unsubscribe from our newsletters and updates, follow this link for more info.

If you’ve decided that you want to delete your account with us, here’s how to do it:

• If you’re using the iOS App, log in to your account and go to your account page. Then, press on the cog icon (top right-hand corner), where you’ll see the option to delete your account. Select this option, and then follow the steps as described on screen.
• If you have our Android App, log in to your account and go to your App Settings (the three lines icon in the top left-hand corner and choose App Settings). Once you have done this, scroll down to the option to 'Delete My Account'. Select this option, and then follow the steps as described on screen.

If you don’t have our App and want to delete your account, please get in touch with our Customer Care team and confirm at least two pieces of the following information:

• Your date of birth;
• Your billing address;
• Your registered email address.

Once you have confirmed this, we’ll be able proceed with deleting your account.