How do returns work with ASOS Brand Partners?

Returning ASOS Brand Partner items is easy!

If you purchased an item sold and shipped by an ASOS Brand Partner, just remember to send it back directly to the brand. They can't be returned to the store if they have one. Also, returning them to ASOS will cause delays with your refund.
 
You won't be able to track your return - we'll let you know once it's been processed.  

Some Brand Partners may include a pre-printed returns label or a delivery note inside your parcel - just follow the instructions provided. If you can't locate the returns label, don't worry! You can generate a new one using the links provided by our Brand Partners below:

• adidas
• Ann Summers
• Barney's Originals
• Berghaus
• Cabin Max
• Cotton:on (use 'Cotton on uk' in the search box)
• Criminal Damage
• DIA Studios
• Dream But Do Not Sleep
• Gardiner Bros
• HERA
• Jack1t
• Kacoo
• Kickers
• LUSH
• Messina Hembry Clothing
• Mirza (UK) Limited
• PRNT (use 'PRNT' in the search box)
• Puma
• Regatta Dare2B (add prefix -REG-A after your ASOS order number)
• Remass
• River Island (add prefix -RVI-A after your ASOS order number)
• Skinnydip
• South Beach/Continental Textiles (add prefix -SOU-A after your ASOS order number)
• Speedo
• Time Products
  

If you’d like to return an item from one of our other Brand Partners, please get in contact with our Customer Care team to get a new returns label. For orders sold and shipped by an ASOS Brand Partner, please note the returns policy is at the brands' discretion.

If you purchased an item sold by an ASOS Brand Partner and shipped by ASOS, all ASOS returns options will apply to it as well. Find out more about how to create a return here. These items can be returned with any other ASOS item. Returns of orders sold by ASOS Brand Partner and shipped by ASOS are subject to the ASOS Returns Policy. 

Returns can take up to 10 calendar days to be received and processed. Make sure you get proof of postage and keep hold of it, in case we need to see it later.

If you're unsure if your ASOS Brand Partner item was shipped by ASOS or a Brand Partner directly, you'll find this info in your order confirmation email (look out for 'Shipped by: XXX').

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