Payment, Promos & Gift Vouchers
Can you tell me more about ASOS Gift Vouchers
Things to know:
- All our gift vouchers are electronic. You can also buy an ASOS Gift Card in selected stores - visit this page for more info.
- Gift vouchers can be used in the same browsing country and currency they were bought in.
- Gift vouchers can’t be purchased using Buy Now, Pay Later methods or gift vouchers.
- All UK gift vouchers expire within 2 years of the date of receipt.
Buying a gift voucher
Using a gift voucher
Something’s wrong with my gift voucher
How do I buy a gift voucher?
You can purchase a gift voucher here. Just decide who you want to send it to, how much you want to spend, and when you want the lucky person to get it (this can be up to three months in advance). Please note, it can take up to 24 hours for the voucher to be sent to the requested email address.
Changed your mind? You have 30 minutes to cancel your gift voucher – you’ll see a ‘Cancel/View’ button next to your order in ‘My Account’.
How do I use a gift voucher?
You can either use your gift voucher directly at checkout or save it in your account for later.
To pay for your order using a new gift voucher, select the ‘Promo/Student Code or Voucher’ tab and enter your 16-digit voucher code at the checkout page. The total amount will automatically be deducted from your order.
If you’d like to save the voucher for later, here’s how to do it:
- Log into ‘My Account’ and open the ‘Gift Cards & Vouchers’ tab.
- Select ‘Gift Voucher’ and enter your 16-digit voucher code.
Don’t forget to save your changes!
Please note: once the gift voucher has been added to your account, it can't be transferred to another account.
If the total of your order is above the value of the gift voucher, you’ll be able to cover the difference with one of the other available payment methods. If the gift voucher value is higher than the total of the order, the difference will stay in your account for later.
I have an issue with my gift voucher
Haven’t received the gift voucher? Please wait the full 24-hour timeframe and check the ‘Junk’ folder.
Please get in touch with our Customer Care team with the following details if the gift voucher still hasn’t been received after 24 hours, if it’s been accidentally sent to the wrong email address, or if you lost it:
- The order number you received when you ordered the gift voucher or the email address registered to the account the voucher was ordered from;
- The value of the gift voucher;
- The email address the gift voucher was sent to.