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Delivery

How do deliveries to Israel work?

Delivery to Israel is available on our Standard and Express Delivery services.

Ordering on Standard delivery?

 

Standard delivery costs 50 ILS or is free for orders over 170 ILS. Dependant on your allocated delivery partner, your order may be delivered to a collection point close to your chosen delivery address or a locker box instead of the selected delivery address at checkout or in your order confirmation email.

If your order is delivered to your home address and you're not available at the time of delivery, the parcel will be taken back to the local depot and you'll be notified via SMS and email to arrange a second delivery attempt. If no contact is made, the delivery partner will attempt delivery on day 2 and day 4.

If your order is delivered to a collection point, the delivery partner will email the collection point details to you once your order has arrived in Israel. You'll have 3 business days to collect your parcel from the collection point before it's returned to our warehouse. If your chosen delivery address is not within 3km of a collection point, the delivery partner will attempt delivery to the delivery address selected at checkout.

If your order is delivered to a locker box you'll receive the locker box code via email or SMS. You may also have an option to redirect your order to your home delivery address, if this is available, you'll be notified via email or SMS.

If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.

 

Ordering on Express delivery?

 

Your order will be delivered to a collection point close to your chosen delivery address and not to the selected delivery address at checkout or on your order confirmation email.

The Delivery Partner will email the collection point details once your order has arrived in Israel.

If your chosen delivery address is not within 3km of a collection point, the delivery partner will attempt delivery to the delivery address selected at checkout.

Is your order over $100 USD?

If yes, you'll be required to present a valid proof of ID (valid passport, driving license, cheque guarantee, credit/debit card, bank/building society book) for customs clearance. ID's will not be accepted if the recipient is under 18 years of age. If the recipient of the parcel is under 18 years of age, the account holder will be required to submit their ID.

For more information on delivery timeframes to Israel, click here.

Click here for more information on how customs work for parcels being sent to Israel.

 

Just one more thing....

We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. ASOS cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.