Skip to main content
your browser is not supported
To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Internet Explorer

Delivery

How does your ASOS Instant delivery service work?

With ASOS Instant, you can place your order Monday - Sunday, up until 12:00 noon for delivery on the same day between 6pm and 10pm (excluding Public Holidays)*.

 

Which postcodes is ASOS Instant available to?

 

ASOS Instant is only available to certain postcodes in London. It costs £7.95 (and is excluded from ASOS Premier).

If ASOS Instant doesn't show as an option at the checkout, then it's currently unavailable to your postcode (we're hoping to add more postcodes in the near future).

Tracking your order

 

Delivery is fully tracked and delivery notifications via SMS and email are provided by our delivery partner.

We'll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order on your account under My Orders.

 

What happens on the day of delivery?



 A signature will be required on receipt.

If you're not available when delivery is attempted, the driver may contact you. If delivery is unsuccessful, the carrier will reattempt delivery on the following day between 6pm and 10pm.

After the second unsuccessful delivery attempt, your order will be returned to ASOS and you'll then be refunded.

Just one more thing...

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. ASOS cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.