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Delivery

How does your Nominated Day Delivery service work?

Delivery is on a selected date.* You can choose a delivery day of your choice, up to 10 days in advance.

 

What are the basics?

 

Delivery is Monday to Sunday (excluding Public Holidays) and costs just £5.95. To receive free Nominated Day Delivery all year round for £9.95*, why not check out how much you could save with a Premier Delivery subscription here.

For customers in Northern Ireland (BT postcode), Nominated Day Delivery is available for delivery days between Monday - Saturday.

For customers in the Channels Islands (GY & JE postcodes), Nominated Day Delivery is available for delivery days between Tuesday - Friday.

Nominated Day Delivery is not available to a small number of postcodes: AB31-56, BF (All), HS (All), IM (All), IV (All), KA27-28, KW (All), PA20-80, PH15-50, TR21-25, ZE (All).

What happens on the day of delivery?

 

Delivery is fully tracked, and delivery notifications via SMS and email are provided our delivery partner.

We'll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order through My Account.

The 1-hour delivery window offering is between delivery windows of 10:00 to 17:00. However, you may be presented with earlier delivery windows from 08:00-09:00, with the latest delivery window being 19:00-20:00.

Depending on your postcode, you'll be presented with additional in-flight delivery options including:

  • A 1-hour delivery window
  • Changing your delivery date
  • Requesting leave with neighbour or in a safe place
  • Requesting collection from a Pickup shop.

Follow My Parcel GPS tracking is provided, so you'll know exactly when to expect your delivery. Selecting the 1-hour delivery window is not available in Northern Ireland or the Channel Islands.

A signature may be required on receipt. If you're not available to take delivery of your parcel, our delivery partner will leave a calling card.

*Premier subscription prices may vary based on promotions offered.

Just one more thing...

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. ASOS cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.