Delivery
How does your UK Standard Delivery service work?
At just £4.00, our Standard Delivery service gives customers quick and efficient delivery that doesn't break the bank – and if you're spending over £35.00, delivery is FREE!
The Basics
- Delivery is within 3* working days of your order being placed.
- Delivery is Monday to Friday and Sunday (excluding Public Holidays).
- BFPO delivery is available on Standard Delivery. Click here for more info on deliveries to BFPO addresses.
- Click & Collect delivery is also available on Standard Delivery. Click here for more about out Click & Collect services.
Tracking
Delivery is fully trackable – we'll email you a link to your tracking information once your parcel has left the warehouse. You can also track your order through 'My Account'.
If you have placed multiple orders within a few days of each other that all qualify for free delivery and are being shipped to the same delivery address, your orders may be sent in one parcel. You’ll be able to see whether they’ve been shipped together if the tracking information for each of your orders is the same.
What happens on the day of delivery?
Orders being sent to the following postcodes might be delivered by an electric delivery van: E1-E3, EC1-4, SE1, SE11, SW1, W1, WC1, WC2, E8, E9, E14, N1 and NW1.
A signature may be required on receipt.
You may be presented with additional delivery features, so be sure to check your tracking to see what options are available to you.
If you're not available to take delivery of your parcel, our delivery partner will leave a calling card advising if your parcel has been delivered to a safe location, left with a neighbour or how to arrange collection.