How can I arrange a collection for my return in the UK?

If you’re unable to drop off your return yourself, you can arrange a collection service with Royal Mail to pick up your parcel. Collections are free and trackable, and all you’ll need to do is get your return booked, packed and ready for pick-up. 

Royal Mail Collection

1. Book a Royal Mail collection here and follow the instructions provided.
2. We’ll need to know which items you’re returning and your reason for returning them.
3. Select the date of your collection. Collections can be booked up to 5 days in advance, Monday to Saturday (excluding Sundays and Public Holidays), and you’ll be given a 4-hour time slot for your chosen day. You can specify the safe space location for your collection, choosing from porch or front door, garage, outbuilding, or shed. 

No printer needed: the courier will take care of the returns label when collecting your parcel.  

Once the courier picks up your parcel, you’ll receive an email confirming the collection with a tracking number to follow your return’s journey. 

Your collection address must be accessible to the courier and there'll need to be someone there to hand over the parcel. 

Want to know more about our returns? Check out our Returns Policy.

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