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Returns & Refunds

How can I get a new returns slip?

You won't receive a paper returns slip or returns label with your order – instead, you'll need to create your return through your ASOS account  no paper or printer required!

Returning items sold and shipped by an ASOS Brand Partner? Find out how to return to an ASOS Brand Partner here.  

Create a Return

 

1. Go to the 'My Orders' section of your account and click 'Create Return' next to the order you’re looking to send back to us.

2. You’ll need to select the items you’re returning and the reason you’re returning them to us. If you have items from more than one order that you'd like to return, you can send them back in the same parcel. When creating your return, you’ll be shown any items that can be returned in the same parcel.

3. Search by postcode, street or address to find your nearest drop-off point. You’ll still have the option to choose which carrier you’d like to return your order with, but we’ll let you know which one is closest to the address you’ve given us. Select the carrier you’re returning your order with and Place Return.

Please remember that all the items you select to return to us must be posted back in one parcel. If you've missed any items off your return, you'll need to create another QR code and return those items in a separate parcel. If you have more than one order to return, click here to find out more information about combining your returns. If your items were shipped from multiple warehouses, you can follow our usual returns process and return all items to the same location.

4. Once created, your unique QR code will be emailed to you. We’ll also save your QR code to your account under 'My Returns' just in case the email gets deleted.

Click here for more information on returning with Hermes Collection.
 

 

Having trouble returning your order?

 

Don’t worry, your QR code is valid for 30 days and can be used at any drop-off point that offers the same returns service as the one you selected at when creating your return. To find the nearest drop-off location for your chosen carrier, click below:

Collect+

Hermes Drop Off

Royal Mail

ASDA

If you need to create a return with a different carrier, get in touch with our Customer Care Team and we can look into this further for you.

Check out our Returns Policy for more information.