I’m not receiving any communications from ASOS, what should I do?
When signing up to ASOS you'll be requested to consent to receive marketing subscriptions after placing your first order. If you don't confirm when registering your account, then the only emails you will receive are Order and Return Confirmation emails, any responses from our Customer Care team and any emails we feel contain important information that you should hear about.
If you did consent to receive emails after placing your first order and you're not receiving any from us, follow the steps below:
1. Check your junk mail
Your email software may be marking our emails as junk mail. To stop this from happening, please add firstname.lastname@example.org to your email address book.
2. Update your 'Contact Preferences'
Check that you've agreed to receive our marketing emails by logging into your account and clicking 'Contact preferences'. If you’ve not signed up to receive our updates, then a notice will appear to inform you that we've stopped sending you emails and texts. To change this, click 'Confirm Preferences' to start receiving all emails from us, including marketing subscriptions.
3. Check your notifications are switched on
If you're shopping on the App, it's worth checking to see if you're opted into receiving push notifications from us.
To do this, simply go to 'My Account' and select 'Notifications'. Once there, you'll be able to opt-in to receiving stock notifications, delivery and returns updates, and discounts and new drops to your phone.
4. Check your email address
Make sure you typed in the correct email address when you signed up with us. Just sign in to your account (if you can remember which email address you used) to check this.
5. Contact us
If after this you're still having trouble, contact our Customer Care Team giving as much detail as you can about the issue and we will try our best to help.