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Technical

Can you help me with the ASOS website?

Trouble accessing the website
Trouble with the mobile site
Items disappearing from the shopping bag
ASOS websites

I am having issues with the ASOS website

Here’s a quick way to resolve most technical issues you may experience when shopping with ASOS:

  1. Delete your cache and cookie files.
    On most internet browsers, you can delete your cookies using ‘Tools’ or ‘History’. Follow this link for more information about cookie files.
    Please note that if you have added items to your bag or in your ‘Saved items’ section while not logged in, deleting your cookies could clear this history.
  2. Restart your browser.
  3. Update your operating system.

If this hasn’t helped, please get in touch with our Customer Care team and send us:

  • As much info as you can about the issue;
  • Screenshots of any error messages you receive;
  • Which web browser you’re using (e.g. Edge, Firefox, Chrome, Safari etc.);
  • What you’ve done so far to try to resolve the issue.

Is there a problem with the mobile ASOS site?

If there’s an issue with loading the ASOS website on a mobile device, you’ll need to check that your device clock is accurate – for security reasons, if your device clock is fast, you won’t be able to access your My Account pages.

Most other technical issues can be solved by clearing your browser’s cache and cookie files – and don’t forget to accept our cookies!

Make sure that ‘Block all cookies’ function is disabled on your browser’s settings.

  • iOS: go to ‘Settings’ and choose ‘Safari’.
  • Android: open Chrome (or your default phone browser), go to ‘Settings’ and choose ‘Site Settings’.

Check if JavaScript is enabled on your mobile browser’s settings.

  • iOS: Open ‘Settings’, choose ‘Safari’ and then ‘Advanced’.
  • Android: Open ‘Settings, go to ‘Advanced’ and choose ‘Site Settings’.

Check that you don’t have any content blockers installed on your device.

Why are my items disappearing from my shopping bag?

If you’ve added something to your shopping bag, it will be reserved for 60 minutes. After 60 minutes it will be removed so other customers can buy it.

The item will automatically be moved into your ‘Saved Items’ so you can add it back to your bag if it’s still in stock.

If you find something has disappeared within 60 minutes, this may be because you’re using the back button on your browser to navigate. Instead, use the grey ‘Continue shopping’ button. You can also try refreshing the page.

Which websites belong to ASOS?

We are aware that there are some websites that try to imitate what we do. To make sure you are buying from ASOS, only purchase products from our official website, ASOS.com. Please make sure to change the flag to match the country you’re shopping from!

We also have a new part of ASOS.com, ASOS Sample Sale! It’s our way of giving you the last chance to buy the fashion you love, at prices that don’t break the bank. Visit asossamplesale.com to know if there’s a new drop coming soon, and go to ASOS Sample Sale Help pages if you have any questions!