We're sorry if there's an item missing from your order. Here’s what could’ve happened:
- We may have sent your items in separate parcels - you can see if your order has been split into multiple parcels in 'My Orders'.
- The item you ordered may have been out of stock - we would've sent you an email about this.
- If some of your items are being shipped from another warehouse, their delivery times may differ, so it's worth checking your expected delivery date and tracking in 'My Orders'.*
If you’ve received all your parcels and something you ordered is missing (including items sold by ASOS Brand Partners), please get in touch with our Customer Care team here within 30 days of your order being delivered.
Just one more thing...
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.
