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Topshop Catwalk

Topshop.com Trafalgar Square Launch Event Terms & Conditions

The legal bits…

You are entering into this agreement with ASOS.com Limited (“we”, “us”). We are a company registered in England and Wales, with registered address and HQ at Greater London House, Hampstead Road, London NW1 7FB. Our company number is 3584121.

When you enter the Topshop.com Trafalgar Square Launch Event on Saturday 16 August 2025 (the “Topshop.com Launch Event”), these terms apply, along with the Event Terms and Conditions you signed up to if you registered for a ticket for the Event on Eventbrite (the “Eventbrite Terms and Conditions”). These Topshop.com Launch Event Terms and Conditions and the Eventbrite Terms and Conditions are important for both of us as they set out what each of us expects from each other, and they also give you helpful info. Of course, if you need anything else from us, get in touch with our Customer Care team via our Live Chat function here – we always love to hear from you!

We keep these terms and our Help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.


Event details


· The Topshop.com Launch Event will take place on Saturday 16 August 2025 at Trafalgar Square, Charing Cross, London, WC2N 5DN (the “Venue”) and will be open from 1PM BST to 4PM BST.


· The Topshop.com Launch Event is a free event and is subject to availability. The Topshop.com Launch Event will be open to:

o Members of the public with a valid Eventbrite ticket, which gives you early access to the Topshop.com Launch Event between 11.30AM BST and 12.30PM BST; and

o Subject to Venue capacity and these terms and conditions, members of the public without an Eventbrite ticket.


· There are a maximum of 2,000 tickets available on Eventbrite to the Topshop.com Launch Event and you can register for a maximum of four (4) tickets per sign up (one (1) ticket for you and a maximum of three (3) tickets for your guests).


· All tickets and entry to the Topshop.com Launch Event is for standing places only and there will not be any seating for ticket holders or members of the public.


· Entry will only be granted once a valid ticket has been shown on arrival. When you arrive at the Venue you will need to queue at the general admissions queues, which will be signposted and directed to you by security guards at the Venue.


· A ticket does not guarantee you entry and entry will be at ASOS’ discretion and subject to a maximum Venue capacity of five thousand (5,000). If the Venue reaches maximum capacity, you may be asked to wait or come back later. Entry to the Event will be on a first-come, first-served basis.


· We reserve the right to cancel the Topshop.com Launch Event at any stage, if deemed necessary in our opinion, or if circumstances arise outside of our control.


· As tickets are free, there will be no refunds or cash alternatives.


· By attending and participating in the Topshop.com Launch Event, you are responsible for your own valuables. We will not be liable for any theft, loss or damage to personal property brought to the Topshop.com Launch Event.


· There is no cloakroom or left luggage area in the Topshop.com Launch Event. Security and bag checks will take place at the Topshop.com Launch Event.


· No alcohol, food or drinks purchased outside of the Topshop.com Launch Event are allowed into the Venue. Food and drink will be available to purchase at the Topshop.com Launch Event. We reserve the right to refuse entry to the Topshop.com Launch Event if we suspect in our sole discretion that any person attending is in breach of any of these rules or is under the influence of drugs or alcohol.


· We also reserve the right to refuse anyone entry to the Topshop.com Launch Event at our discretion and any person who fails to comply with instructions from a steward or other person acting on behalf of us may be ejected.


· In addition anyone found to be causing damage to the Venue, the Venue infrastructure, causing harm to any other person at the Venue, using threatening, abusive or insulting words or mannerisms, behaving in an illegal, anti-social or aggressive manner, if found in possession of any illegal or prohibited item or substance, appearing to be under the influence of alcohol or drugs or in breach of these conditions will be ejected and may be reported to the police.


· By attending and participating in the Topshop.com Launch Event, including travel to and from, you acknowledge that because of its nature, there may be certain inherent risks (including without limitation, risks of personal injury or death) that cannot be eliminated regardless of the care taken to avoid such risks (“Inherent Risks”). You accept those Inherent Risks and release us from any and all liability to the maximum extent permitted by law.


· There will be loud music playing at the Topshop.com Launch Event so it is recommended to wear earplugs or headphones to protect your hearing if you have any concerns.


· The Topshop.com Launch Event will be filmed for publicity and social media purposes and we are planning to take, use and publish photos from the Topshop.com Launch Event where you may be identifiable. Please do not attend if you do not wish to be captured in our content.



About You

To attend the Topshop.com Launch Event you need to:

· have a valid ticket from Eventbrite; or

· be in a queue at one of the entrances to the Topshop.com Launch Event.


Anyone under 16 attending the Topshop.com Launch Event must be accompanied by an adult. There will be alcohol on sale at the Topshop.com Launch Event and any attendees who wish to purchase alcohol must be 18+ and will need to show ID. Please be aware that the Venue operates a Challenge 25 policy.


Topshop.com Launch Event Release Agreement

By attending the Topshop.com Launch Event you agree to be filmed, photographed and/or otherwise recorded by us.


You grant us the worldwide right and permission to publish and distribute your voice, image and likeness in any video, film, sound recording, photographs and/or other footage or recordings of you taken at the Topshop.com Launch Event (the “Topshop.com Launch Event Footage”) (and as may be incorporated into any media) on any ASOS and Topshop / Topman websites and ASOS and Topshop / Topman branded social media channels (including Twitter, Instagram, Snapchat, Facebook), ASOS and Topshop / Topman digital channels (including ASOS and Topshop / Topman YouTube channels), or any and all media now known or later devised, including, without limitation, the media channels of our commercial partners.


We will own all intellectual property rights in the Topshop.com Launch Event Footage from the time each Topshop.com Launch Event Footage is created. You shall have no legal rights in the Topshop.com Launch Event Footage, including, without limitation, any copyright or moral rights.


Your information


To see how ASOS.com processes your personal data please view our Privacy Policy here.


Intellectual property, software and content

We own or have permission to use the intellectual property rights in the Topshop.com Launch Event and its content. These rights are protected around the world. All such rights are reserved.

You’re allowed to store, print and display our Topshop.com Launch Event content only for your own personal use. You are not allowed to use any part of the Topshop.com Launch Event for commercial purposes unless you have our express permission.

You’re also not allowed to use the ASOS logo, Topshop logo, Topman logo or any ASOS, Topshop or Topman brand or trade mark (or any marks which are colourably similar) without our express permission.


Complaints or need to speak to us?

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:

·Contact us here
· Post: ASOS Customer Care, Hercules Way, Leavesden Park, Leavesden, Watford, WD25 7GR



If Customer Care are unable to resolve your complaint to your satisfaction, you may refer your complaint to RetailADR.

RetailADR is an Alternative Dispute Resolution provider to which we subscribe and is free for consumers to use. RetailADR is approved by Chartered Trading Standards Institute (CTSI) to provide dispute resolution services and undertake an independent review of your complaint, pursuant to the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Complaints can be raised to RetailADR in the following ways:
• Online - via RetailADR’s online complaint form which can be accessed at https://www.cdrl.org.uk/retail-adr/
• In writing by post – in order to accept your complaint, RetailADR requires you to send a completed paper complaint form by mail to the address detailed in the complaint form that can be accessed and downloaded via https://www.cdrl.org.uk/retail-adr/.https://www.cdrl.org.uk/retail-adr/
• If you require Reasonable Adjustments to assist you in submitting your complaint, pursuant to the Equality Act 2010, RetailADR are able to discuss your request for assistance via telephone at 0203 540 8063. RetailADR has a voicemail system set up specifically for calls of this nature so please follow the steps as directed on the automated message.

Please be aware that when submitting your complaint form, this will be your only opportunity to submit any facts or evidence that you consider relevant to your complaint in support of your case.


Once you have submitted your complaint form, RetailADR have an obligation to process claims within 90 days of receiving evidence from both you and us. Once RetailADR have completed an initial assessment of your complaint they refer it to us to request a response within 28 days.

Should you have any questions, RetailADR has a dedicated online Support Centre which operates Monday to Friday, 9.00am-5:30pm, and is on hand to provide information and assistance to consumers who require information about its complaint handling process. This can be accessed at https://support.cdrl.org.uk/.


Legal stuff

You can save and print these terms if you need to.

We have the right to amend, remove or vary our services and/or any part of the Topshop.com Launch Event (including our Ts&Cs) at any time.

These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts. These terms between us and you, and any communications between us and you, will be in English.

User Generated Content

Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style. By agreeing to let us feature your content on our social media channels and platforms, you agree that:

· we can use your handle and the content (the “Content”) on ASOS.com, the ASOS app, collusion.com, ASOS’ and affiliated social media platforms (including but not limited to Instagram, Facebook and TikTok) and/or any other ASOS marketing materials;

· we can modify the content (for example we may edit, crop, adapt, enhance or use only a part of it, but we will not treat your Content in a derogatory manner).


You promise that you:

· have the permission of everyone in the Content to be included in the Content;

· have the right to grant us the above rights; and

· are at least 18.


If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control. We may remove Content from our accounts or platforms in our complete discretion, without asking you. You understand that users of social media platforms and ASOS platforms can share and make use of the Content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above, then please do not give us consent to use the Content.

More information on how we use your User Generated Content can be found in our Privacy Policy here.