Delivery

Where is my order?

The information below also applies to all items sold by ASOS Brand Partners – follow this link to learn more about how deliveries work with our Brand Partners.

Your order should arrive by your estimated delivery date*. Please note, this is an estimate – your parcel may arrive before, on, or shortly after this date. You can find your estimated delivery date in your Order Confirmation email, or by checking your order in 'My Account'.

Track your order

As soon as your parcel is shipped, we'll send you an email with your delivery details and a tracking link so you can follow its journey.

You can also track your order at any time:

Log in to 'My Account'
Go to 'My Orders'
Select the order you’d like to track
Click 'Track parcel'

No tracking updates yet?

Don’t worry – it can take a few days for tracking information to appear. Tracking will update once the delivery partner receives your parcel.

Tracking shows an unsuccessful delivery

If your delivery attempt wasn’t successful, our delivery partner will either leave a calling card, or send you an update by email. This will let you know if your parcel has been left in a safe location, or how to arrange a redelivery.

You may also be able to choose alternative delivery options via your tracking link.