If you’re returning an item from our Brand Partner, New Balance, you can generate your return by following these steps:
- Go to 'My Account' and open 'My Orders'. Select 'Track Parcel' on the order you want to return.
- Scroll down to the bottom of the UPS tracking page and click the 'Return this parcel' button. You’ll be presented with several options to create your return label - simply follow the steps as directed.
- Once your return has been successfully created, the 'Return this parcel' button will change to 'View return label', allowing you to access your label at a later date if needed.
- Take your parcel to a UPS drop-off point, and they’ll take care of the rest.
