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Payment, Promos & Gift Vouchers

How are VAT and duty charges applied for parcels being sent to the United Arab Emirates?

VAT charges 

All parcels going to the United Arab Emirates will be liable for a 15% VAT charge. However, to give you the best shopping experience, all VAT charges will be covered by ASOS, so that you can shop tax free.

You may still be requested to pay duty charges as these are separate to VAT charges. See below for more information on duty charges.


Duty charges


Any duty charges will be charged once your parcel arrives in the destination country. You'll be contacted by SMS or email by our carrier regarding ID and import clearance charges.

If you're requested to pay duty charges, you'll be notified with information on how to pay. ASOS has no control over these charges and we can't tell you what the cost would be, as the duty calculation is handled by our carrier. 
We cannot predict what these charges will be so we'd recommend contacting your local customs office for the latest charges before ordering.  

In the event that you don't agree with duty charges presented to you, please contact the carrier. 

ASOS is not able to pay these charges for you or refund any of these charges