We’re sorry your order hasn’t made it to you. Please allow up to 10 calendar days for it to be delivered back to our warehouse and processed – we’ll send you an email once that’s done with the details about your refund.
Your order is likely to be sent back to ASOS for one of the following reasons:
- The parcel was refused.
- Our delivery partner was unable to access the address after several attempts.
- The delivery address was incomplete.
- The parcel was damaged in transit.
- The order was not collected from the pick-up point within the allocated timeframe of it being delivered.
If you’d still like the items and they’re still in stock, we recommend placing a new order to a delivery address that is easily accessible for our delivery partners.
