Product & Stock
Why have I received an email saying the item I've ordered is out of stock?
We're really sorry if you've received an email saying one or more of the items you've ordered is out of stock.
When this happens, it means we thought we had stock of the item when you placed the order. However, when we went to pack your order up we realised we didn't have the item available anymore.
Will you restock the item?
You'll need to make sure you're opted into receiving push notifications from us. To do this, simply go to My Account and select Notifications. Once there, you'll be able to see whether you're opted into receiving stock notifications or not.
Once your settings are up-to-date, you can opt into receiving a notification if a product in your Saved items becomes available again.
To do this, simply go to your saved items and tap notify me. If the item comes back into stock in your selected size, we'll let you know.
Please note, this feature is only available on the ASOS app at the moment. If you're using our desktop or mobile site, we won't be able to let you know if an item is coming back into stock.