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Product & Stock

Why have I received an email saying the item I've ordered is out of stock?

We're really sorry if you've received an email saying one or more of the items you've ordered is out of stock.

When this happens, it means we thought we had stock of the item when you placed the order. However, when we went to pack your order up, we realised the item wasn't available anymore.

 

Will you restock the item?

 

You'll need to make sure you've opted into receiving push notifications from us. To do this, simply go to 'My Account' on the ASOS app and select 'Notifications'. Once there, you'll be able to see whether you've opted into receiving stock notifications or not.

Find out how push notifications work here.

Once your settings are up to date, you can opt into receiving a notification if a product in your 'Saved Items' becomes available again.

To do this, simply go to your saved items and tap 'Notify Me'. If the item comes back into stock in your selected size, we'll let you know.

Please note: this feature is only available on the ASOS app at the moment. If you're using our desktop or mobile site, we won't be able to let you know if an item is coming back into stock.

It might be worth checking out our 'Back in Stock' page to see if the item is available again. You can find Men's Back in Stock here and find Women's Back in Stock here.