Returns & Refunds

How do I return my order from Republic of Ireland?

Returns from are free and trackable.
You have 28 days from the date your order was delivered or made available for collection to return it.
We’re paperless, so you won’t receive a returns note with your parcel – don’t worry, you won’t need one, just place your return as described below.
All returns are subject to our Original Condition and Fair Use policies – check out our Returns Policy.
It takes up to 15 calendar days for a returned parcel to reach our warehouse and be processed. Find more info on getting notifications here.
Refunds can take up to a further 10 working days to show on your account.
We don’t offer exchanges – all accepted returns will be refunded.

Placing your return

Follow this link if you're returning an item sold and shipped by an ASOS Brand Partner.

Create your return here and follow the instructions provided.
Select the items you’re returning and the reasons for return.
Choose which drop-off point you'd like to return from. You can find a list of your nearest drop-off points when creating your return.
Once you've chosen the drop-off point, we’ll send you a QR code to your registered email address.
Place your return in a single parcel. You can use any packaging you like – doesn’t have to be the one you received your order in - as long as it’s secure.
Take your parcel to your chosen drop off point and they’ll take care of the rest. Simply present the QR code at the chosen drop-off point when dropping off your return.

Want to book a collection instead?

If you’re unable to drop off your return yourself, you can arrange a collection service to pick up your parcel. Collection service is free and trackable, and all you’ll need to do is get your return booked, packed and ready for pick-up.

AnPost Collection

To create your return and book collection click here.
We’ll need to know the items you're returning and the reason for their return.
Select the date of your collection. Collections can be booked up to 2 days in advance, Monday to Friday (excluding Saturday, Sundays and Public Holidays).
No printer needed: we’ll send you a QR code after creating a return. Present the code to the courier and they will take care of the returns label when collecting your parcel.
AnPost will make only one collection attempt. If the Home Collection is unsuccessful, you'll need to register a new return.

Don't forget...

Keep hold of your proof of postage just in case we need to see it at a later date.

If you’re looking to return items from multiple orders, you’ll need to pack these separately and create separate returns for each parcel.

Just one more thing...

Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. ASOS have no control over these sites and are not responsible for their content or availability.

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