How do I return my order from Republic of Ireland?

Returning an item sold and shipped by an ASOS Brand Partner? Follow this link.

The basics 
Placing your return 
Cancelling your return

The basics 

• Returns from are free and trackable. 
• You have 28 days from the date your order was delivered or made available for collection to return it. 
• We’re paperless, so you won’t receive a returns note with your parcel – don’t worry, you won’t need one, just place your return as described below. 
• All returns are subject to our Original Condition and Fair Use policies – check out our Returns Policy. 
• It takes up to 15 calendar days for a returned parcel to reach our warehouse and be processed. Find more info on getting notifications here. 
• Refunds can take up to a further 10 working days to show on your account. 
• We don’t offer exchanges – all accepted returns will be refunded. 

Placing your return 

Follow this link if you're returning an item sold and shipped by an ASOS Brand Partner.

• Create your return here and follow the instructions provided. 
• Select the items you’re returning and the reasons for return. 
• Choose which drop-off point you'd like to return from. You can find a list of your nearest drop-off points when creating your return. 
• Once you've chosen the drop-off point, we’ll send you a QR code to your registered email address.
• Place your return in a single parcel. You can use any packaging you like – doesn’t have to be the one you received your order in - as long as it’s secure. 
• Take your parcel to your chosen drop off point and they’ll take care of the rest. Simply present the QR code at the chosen drop-off point when dropping off your return. 

Cancelling your return

If you change your mind, there’s no need to send your items back to us and you don’t need to cancel your return.

If you’ve arranged your return with our collection service, you will need to refuse the collection and let the carrier know you wish to keep your items. You can also contact the carrier using the details received in your confirmation email to request they cancel the collection.

Don't forget...

Keep hold of your proof of postage just in case we need to see it at a later date. 

If you’re looking to return items from multiple orders, you’ll need to pack these separately and create separate returns for each parcel. 

Just one more thing...

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