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Returns & Refunds

Can I return more than one order in the same parcel?

Yes! You can combine your returns and send back items from different orders in the same parcel.  
 

How do I combine my returns? 

 

  • Simply log into 'My Account', select each order you want to return and follow the instructions provided.
  • You'll be sent a QR code or label for each order, but you'll only need to present one when returning your order, if you've placed all your items in one parcel. 
  • Only the order associated with the returns label on the front of your parcel will be updated in 'My Account'. When your return arrives at our warehouse, all the items will be processed and we'll drop you an email to let you know.

How does combining my returns save carbon emissions? 

 

By combining your returns, you’ll save on the space that multiple parcels would have occupied in a vehicle. This helps us process returns more efficiently by reducing the number of vehicles that need to transport goods back to us, saving emissions associated with those vehicles.To find out more about carbon emissions, click here.

 

Do I need to send anything back to you with my combined return?  

 

No – all you need to do is send your products back, alongside any opened or used ASOS packaging that you’ve received with any recent orders. Even though our packaging is 100%-recyclable and made using 65%-recycled content, we know that not all local recycling facilities accept every type of plastic packaging. So, we’d love for you to send any used packaging back to us along with your returns - and we'll sort out the rest. What's more, you'll be helping us close the loop, turning some of that used plastic back into fresh ASOS packaging. The more ASOS plastic packaging we get back, the more we can recycle back into new ASOS bags. 

Is there a limit on how many orders I can send back in the same parcel? 

 

Depending on your carrier, please make sure your parcel doesn't exceed the sizes listed below - otherwise the carrier may not be able to accept it:

Royal Mail: 20kg, 61x46x46cm
Collect+: 10kg, 60x50x50cm
Hermes: 15kg, 120cm x 60cm x 60cm
toYou: 25kg, 90x60x60cm


 If you’re returning your order with Hermes Collection or from the Channel Islands the process is a little different. Click here to find out more about returning with Hermes Collection and here for returning from the Channel Islands