Returns & Refunds
Can I return an item for an exchange instead of a refund?
We’ve extended our returns policy for Christmas 2022. Orders placed from 14 November 2022 – 24 December 2022 can be returned up until 24 January 2023, for a full refund back to your original payment method.
Orders placed after 24 December 2022 are subject to our returns policy.
We’re no longer offering free exchanges to UK customers. All returned items will be refunded once they've been inspected by our warehouse team. If you need a different size or colour of an item, then you'll need to place a new order.
- Returns are FREE and trackable.
- You have 28 days from the date you receive your order to return it for a refund.
- It can take up to 10 days for your order to reach the warehouse and be processed.
- Refunds can take up to 10 working days to show on your account.
How to return
Haven’t you heard? ASOS now do returns online!
You’ll no longer receive a paper returns slip or returns label with your order. Instead, you'll need to create your return with your preferred carrier through 'My Returns'. Find out how to return here.
Find more info on returning with EVRi Collection here.
If you’re returning something from the Channel Islands, find out more info here.
If none of these options are suitable, you can make your own arrangements through any postal carrier. Please note: you’ll have to cover the postage costs yourself if you choose to make your own arrangements.
After you've returned
It can take up to 10 days for your order to reach the warehouse. We'll send you an email once your return has been processed. All refunds are subject to our original condition and fair use policies set out in our Returns Policy. If you use the ASOS app and have opted to receive notifications, we’ll also send you a notification once your return has been completed. You can find more info on notifications here.
It can take up to 10 working days for the funds to show on your account.