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Returns & Refunds

Can I return an item for an exchange instead of a refund?

Christmas Returns

We’ve extended our Returns Policy for Christmas 2020. Orders placed from 01 November 2020 – 24 December 2020 can be returned up until 31 January 2021, for a full refund back to your original payment method.

 

Orders returned after 31 January 2021

If you return your order between 29-45 days of it being delivered, you’ll receive your refund in the form of a gift voucher and are subject to our Returns Policy – click here for more info.

We’re no longer offering free exchanges to UK customers. All returned items will be refunded once they've been inspected by our warehouse team. If you need a different size or colour of an item, then you'll need to place a new order. 

  • Returns are FREE and trackable.
  • You have 28 days from the date you receive your order to return it for a refund.
  • Returning your order within 29 to 45 days? A gift voucher will be issued instead.
  • It can take up to 7 working days for your order to reach the warehouse and be processed.
  • Refunds can take up to 10 working days to show on your account.

 

How to return

 

Haven’t you heard? ASOS have taken returns online!  

You’ll no longer receive a paper returns slip or returns label with your order – instead, you'll need to createyour return with your preferred carrier through My Account. To find out how to return, click here.

Click here for more information on returning with Hermes Collection.

If you’re returning something from the Channel Islands, click here. 

If none of these options are suitable then you can make your own arrangements through any postal carrier. Please note you’ll have to cover the postage costs yourself if you choose to make your own arrangements.  

 

After you've returned  

 

It can take up to 7 working days for your order to reach the warehouse. We'll send you an email once your return has been processed. All refunds are subject to our original condition and fair use policies set out in our Returns PolicyIf you use the ASOS app and have opted in for notifications, we’ll also send you a notification once your return has been completed. For more info on getting notifications, click here. 

It can take up to 10 working days for the funds to show on your account. 

Returned within 29 to 45 days? A gift voucher will be issued instead. To find out more, click here.