Skip to main content
your browser is not supported
To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Edge

Order Issues

I've received an incorrect item in my order, what do I do?

We want to sort out any issues with incorrect items straight away. 

If one of the items you received isn't what you ordered, please send it back to us and we'll refund you if it's incorrect.

To create your return, simply log into 'My Account', click 'Create Return' next to the order you’re looking to send back to us and follow the instructions provided. Don’t forget to select Incorrect item received as your reason for return.

For more information on how to return, click here.

Keep hold of your proof of postage in case we need to look at it further on down the line. 

If you choose to return through another method, it's your responsibility to pay for your return. If you still want the order and your desired items are still in stock, please order them through our website as normal.

Remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them.

The easiest way to do this is to log into 'My Account', view your original order, and then add the items to your shopping bag.