How do I return something to you?

The basics
Placing your return
Returning with Skynet
Packing your return
Waiting for your refund

The basics

Returning from Europe? Follow this link for more info.

For all other countries, read on:

• In most cases, you have 28 days from the date your order was delivered or made available for collection to return it.
• If you’re returning from Hong Kong or New Zealand, you only have 14 days to return sale items – make sure to check our Returns Policy for details!
• If you received a returns note with your parcel, you’ll need to put it back with your return. If you need a new returns note, you can download it here.
• All returns are subject to our original condition and Fair Use policies – check out our Returns Policy.
• If you’re returning from New Zealand, your returned parcel should reach us within 15 working days. Returning from anywhere else? It usually takes up to 21 working day for a returned parcel to reach our warehouse and be processed.
• Once we've processed your return, your refund may take up to 10 working days to reach your account (this depends on your bank or payment provider) - read more about how refunds work here.
• We don’t offer exchanges – all accepted returns will be refunded.

If you received a faulty or incorrect item, follow this link for more info.

All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g., tags have been removed, or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return.

Placing your return

You can view all your returns options here – just select the country you’re returning from.

Please note: in most countries, we don’t offer free returns. In this case, you'll need to cover the postage as well as any relevant duty costs yourself. It's a good idea to mark your parcel as 'returned goods' to avoid being charged any duties. 

If you have the option of creating your return through ASOS, in most cases you’ll receive a label you’ll need to print out and attach to your parcel. We recommend removing or covering your shipping label before attaching your returns label. 

In some countries, you won’t need a label and will receive a QR code instead – if you received a QR code, make sure to take it with you when taking your return to the drop-off point.

Returning from Hong Kong, New Zealand or Singapore? You can place your return through ‘My Account’! Just go to your account, open ‘My Orders’ tab, and then select the ‘Create Return’ button next to the order number you’re looking to send back. Please note that there’s a small returns charge that will be deducted from your refund – check this page for most up-to-date returns options and charges. 

Want to return with Skynet?

For some countries, it’s possible to place a fully trackable return with Skynet – to do that, please follow this link. You’ll see a list of all countries where this service is available.

Depending on the options offered in your country, you'll have the choice of having your parcel collected or dropping it off at a Skynet office.

The price of your return will depend on the weight of the parcel and on your available returns options.

You can select your returns option and fill out your order details. Once you've confirmed and paid, you'll be able to print out a new returns label to stick on the front of your parcel.

Packing your return

Please make sure all the items you’ve selected to return fit in one parcel. 

You can also send us any opened or used ASOS packaging that you’ve received with any recent orders. Even though our packaging is 100%-recyclable and made using 80-90%-recycled content, we know that not all local recycling facilities accept every type of plastic packaging. 

Depending on your chosen drop-off point, please make sure your parcel doesn't exceed your chosen carrier’s size limits (otherwise the carrier may not be able to accept it).

Make sure to keep your proof of postage as we may need to have a look at it later.

Want to return separate orders in one parcel? Please note, that is only available for returns from Hong Kong and New Zealand. If you’re returning from anywhere else, please place a separate return for each order.

Waiting for your refund

If you returned your order using a trackable returns method, you’ll be able to follow the progress of your parcel. 

If you use the ASOS app, make sure to enable push notifications to be notified when your return has been processed. Get more information on notifications here.

After your return is received and processed at our warehouse, it may take up to 10 working days for your refund to reach your account depending on your bank/card issuer. If your refund is a voucher, it will be locked to your account ready for you to use. Read more about how refunds work here.

Just one more thing...

Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. ASOS have no control over these sites and are not responsible for their content or availability.