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Order Issues

I've received a faulty item, what should I do?

We’re really sorry if you’ve received a faulty item.

Please return the item to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Faulty’ when asked for a reason for your return. For more information on how to return, click here. If you’re not able to create a return, please get in touch with our Customer Care team and they will gladly help you further.

Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.

Please note that we are unable to send replacements for faulty items.

Remember that regardless of where your items were shipped from, you can follow our usual returns process.