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Returns

See below for information about the delivery & returns options in your country

Delivery Returns
Return From: UK

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About ASOS returns

InPost
Free Return on qualifying orders

Create return

  • Return through your local InPost locker or InPost shop in 13,000+ locations
  • No label required simply create a QR code by clicking the link and follow the instructions
  • Avoid the usual queues and return using a locker location in seconds, 24/7
  • Your return will be processed in approximately 10 days

Royal Mail
Free Return on qualifying orders

Create return

  • Return through your local Post Office branch or Collect+ location in over 18,500 locations
  • No printer required, simply create a QR code by clicking the link and follow the instructions
  • Your return will be processed in approximately 10 days
  • Open 7 days a week, early until late

Royal Mail - Parcel Collect
Free Return on qualifying orders

Create return

  • Return from the comfort of your home Monday to Saturday, book collections up to 5 days in advance.
  • No printer required - The Royal Mail Post Person will bring the returns label with them on collection.
  • Collection Time ETA provided at point of booking the collection.
  • Optional safe place option for your collection including Porch / Garage / Outbuilding / Shed.
  • Your return will be processed in approximately 10 days

Isle of Man Post
Free Return on qualifying orders

Create return

  • Return through Isle of Man Post by using a Royal Mail QR code.
  • You can create a QR code by clicking the link. 
  • Your return will be processed in approximately 10 days

Guernsey Post (customers in Guernsey only)
Free Return on qualifying orders

Create return

  • Return through Guernsey Post by using a Royal Mail QR code.
  • You can create a QR code by clicking the link.
  • Your return will be processed in approximately 10 days 

Jersey Post (customers in Jersey only)
Free Return on qualifying orders

Create return

  • Return through Jersey Post by using a Royal Mail QR code.
  • You can create a QR code by clicking the link.
  • Your return will be processed in approximately 10 days 

Return to ASOS Brand Partners
FREE

    

  • Please don't return items bought directly from ASOS Brand Partners to us (this will cause delays to your refund).
  • No printer needed! Simply use the returns label that came with your item(s).
  • Then, just drop it at your local drop-off point.
  • Please allow up to approximately 10 days for your refund to be processed.
  • Items also can't be returned to the brand’s store if they have one
  • Have a question about your order? We can help - the ASOS Customer Care team is here for you

Create return

Need More Information?

See our Returns FAQ