Can I check out as a guest?

Yes! If you’re using our desktop or mobile website, you’ll now be able to shop check out without creating an ASOS account.

If you’re using the email that’s already registered to an ASOS account, we’ll ask you to log in instead.

How do I check out as a guest?

If you’d rather check out as a guest, simply use the ‘Continue as a guest’ option when you’re asked to log in during the checkout process.

We’ll ask for your email address, as well as some extra info to make sure we can get your order to you, such as your delivery address. Please note: if your email address is already tied registered to an ASOS account, you won’t be able to check out as a guest.

If you place an order as a guest and create an account later, your guest orders won’t show in your account.

Which payment methods can I use?

You’ll see all available payment methods at checkout.

If you’ve got an ASOS Gift Card, you’ll need an active ASOS account to redeem it. You also won’t be able to use an ASOS Gift Voucher without an ASOS account.

What about promo codes?

Make sure to check the Ts&Cs of each promo code for any restrictions and conditions of use. For more info on promo codes, follow this link.

Birthday codes and student discounts are only available if you have an ASOS account.

How will I receive my order?

The delivery methods available to you won’t change – you’ll still see all options and estimated delivery timeframes for your delivery address at checkout.

To track your order, please use the tracking link in your shipping confirmation email.

For more information on available delivery options with ASOS, follow this link.

What if I change my mind?

You won’t be able to cancel an order placed through guest checkout.

If you’ve changed your mind, you can return your items to us for a refund.

You can also withdraw from your order under the EU Consumer Rights Directive 2011/83/EC – read more about that here.

Can I return something?

Yes! A returns fee of £3.95 will apply – this will be automatically deducted from taken out of your refund. At the moment, we don’t offer exchanges on guest orders – all accepted returns will be refunded.

Our usual Returns Policy applies.

If you’d like to send your items back to us, simply use the returns platform here and follow the instructions on the screen to create your return. Available carriers and drop-off points depend on your location and will be shown during the return process. If you’re returning with a QR code, make sure to take it with you when dropping off your return. Some carriers may require you to print a return label – you’ll have to attach it to your parcel.

Please note, items from different guest orders need to be returned separately. If you’d like to return several guest orders, you’ll need to register each one through the returns platform.

You’ll be able to track your return using the tracking link in your return drop-off confirmation email.

You’ll find more information on how refunds work here.