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Returns & Refunds

I've paid with Klarna - how do returns work?

 

  • Returns are FREE and trackable.
  • You have 28 days from the date you receive your order to return it for a refund*.
  • It can take up to 10 days for your order to reach the warehouse and be processed
  • Refunds can take up to 10 working days to show on your account.

 

Returning with Klarna

 

Click here to view your returns options.

You have 30 days to pay your Klarna invoice. 

Your right to return items isn't affected by this invoice period, and you'll only have to pay for the items that you keep.

We'll send you an email as soon as we've completed your return. *All returns are subject to our original condition and fair use policies. 

If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges. Click here to pay your Klarna invoice.

If you have any questions about extending your invoice, please contact Klarna Customer Service. ASOS aren't able to extend your invoice.

You'll automatically receive a reminder from Klarna if you pass the date of payment shown on your invoice. If you've received a reminder but already returned items to us, please contact Klarna Customer Service.

Waiting for your refund? 

 

If you haven't paid your invoice, you'll receive an updated version from Klarna within 24 hours of your returns being processed.

Already paid for your order in full? You'll receive a refund from Klarna for the items you returned.

 

 

Just one more thing...

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