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Delivery

Why has my order been returned to ASOS?

We’re really sorry your order hasn’t made it to you. Please allow up to 10 days for your parcel to be delivered back to our warehouse and processed. All returns are subject to our 'original condition' and 'fair use' policies. Check out our Returns Policy to find out more.

If your order has been returned to ASOS by one of our delivery partners, it’s likely to be for one of the following reasons:

  • The parcel was refused.
  • Our delivery partner was unable to access the address after several attempts. 
  • The delivery address was incomplete.
  • The parcel was damaged in transit. 
  • The order was not collected from the pick-up point within 10 days of it being delivered.

If you’d still like the items and they’re still in stock, we recommend placing a new order to a delivery address that is easily accessible for our delivery partners.