Skip to main content
your browser is not supported
To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Edge


Why has my order been returned to ASOS?

We’re sorry your order hasn’t made it to you. Please allow up to 10 calendar days for it to be delivered back to our warehouse and processed – we’ll send you an email once that’s done with the details about your refund.  

Your order is likely to be sent back to ASOS for one of the following reasons:

  • The parcel was refused.
  • Our delivery partner was unable to access the address after several attempts. 
  • The delivery address was incomplete.
  • The parcel was damaged in transit. 
  • The order was not collected from the pick-up point within the allocated timeframe of it being delivered.

If you’d still like the items and they’re still in stock, we recommend placing a new order to a delivery address that is easily accessible for our delivery partners.