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Returns & Refunds

How do I return something to you from Europe?

Returning something from Belgium, Czech Republic or Portugal? If you're returning an item within 14 days of receiving your order or it being available for collection, returning through My Account is free. A charge of EUR 1.95 will be applied if you return an item after 14 days of you receiving it - this will be deducted from the total refund amount. Return charge exclusions apply, please see our Returns Policy for more info. You’ll no longer receive a paper returns slip with your order. Instead, you'll need to create a return through your Account. Find out how online returns work here.

If you're returning your items from Aland Islands, Albania, Armenia, Azerbaijan, Bosnia and Herzegovina, Faroe Islands, Georgia, Greenland, Kazakhstan, Kyrgyzstan, Moldova, Montenegro, Macedonia, Norway, Turkey, Serbia, Svalbard, or Jan Mayen, you'll need to send your order back through your local post office - you can read more about it and download a new returns note here

All other European customers need to use ReBOUND to return your items.

Find out more below:

  • View your return options and costs here.
  • You have 28 days from the date you receive your order to return it for a refund. 
  • It can take up to 15 calendar days for your order to reach the warehouse and be processed. If you live in BulgariaGreece, Malta or Romania it can take up to 21 calendar days
  • Refunds can then take up to 10 working days to show on your account. 

Returns from Finland, Croatia, Lithuania and Latvia? 

When you're returning an item through our ReBound portal you may be subject to a returns charge. Returns charges will be deducted from the amount refunded to you. Please visit our Delivery & Returns page and select the country that you're returning from to check the cost of, and timeframes for, generating a return.

Create a Return 

1. Fill in your returns slip and put it in your parcel. We’ll need to know the item you’re returning and the reason you’re returning it to us. If you no longer have your returns slip, you can download a new one here

2. Find your returns options and create your new returns label

3. Your label will be emailed to you - simply print it out and attach it to the front of your parcel. It's worth checking your junk and spam if you're having trouble finding it. In some cases, a QR code return is available instead - you'll see if that is an option when choosing your drop-off point. If you select the QR code return option, we'll email you the QR code instead - don't forget to bring it to the drop-off point together with the parcel.

4. Take your return to your local Post Office or selected drop-off point.  

Keep hold of your proof of postage in case we need to see it at a later date. If your local postal service doesn't offer proof of postage and you've created your returns label online, you can track your return using the tracking number generated by our returns portal. 

 

Don't forget....

 

We recommend removing or covering your shipping label before attaching your returns label to your parcel.

If you're looking to return items from multiple orders, you'll need to send these back separately and create a returns label for each

All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you.

Check out our Returns Policy for more information. 

 

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