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Returns & Refunds

How do I return my order from Hong Kong?

You won't receive a paper returns slip or returns label with your order – instead, you'll need to create your return through your ASOS account.

  • If you return within 28 days of the item being delivered to you or available for collection, we'll issue a refund to your original payment method.
  • Returning sale items: If you have purchased an item that was in the sale (that means it had a red-penned, reduced price) you'll need to create a return and request a refund for your item within 14 days of it being delivered to you or becoming available for collection. You then need to ensure that you return the item to us within a further 14 days. Provided that we receive your item within 28 days of it being delivered to you or becoming available for collection, we will issue a refund to your original payment method.
  • Returns cost 19.95 HKG which will be deducted from your overall refund amount. Return charge exclusions apply, please refer to our Returns Policy for more info.
  • It can take up to 18 days for your order to arrive back at our warehouse.
  • Your refund can take up to 10 working days to show in your account.

Create a return

1. Go to the My Orders section of your account and click Create Return next to the order you’re looking to send back to us.

2. Select the items you’re returning and the reason you’re returning them to us.

3. Search by postcode, street or address to find your nearest drop off point.

You can return your order at any Circle K drop off point, but we'll let you know which one is closest to the address you've given us.

Please remember that all the items you've selected need to be posted back in one parcel.

4. Your unique QR code will be emailed to you. We’ll also save your QR code to your account under My Returns, just in case the email gets deleted.

Take your parcel and QR code to your chosen drop off point and they’ll take care of the rest!

More than one order to return?

If you have items from more than one order that you'd like to return, you can send them back in the same parcel. When creating your return, you’ll be shown any items that can be returned in the same parcel. 

Simply log into 'My Account', go to 'create return', select the items from each order you want to return and follow the instructions provided. Please make sure all of the items you select to return can fit into one parcel. If they can't fit in one parcel, you'll need to return them in more than one parcel and create a separate return for each parcel.

 You'll be sent a label for your combined return with your tracking number so you can follow the progress of your return. 

When your return arrives at our warehouse, all the items will be processed and we'll email  you to let you know. 

Don’t forget…

Please ensure you keep your receipt of proof of postage from Circle K.

All returned items should be sent in their original condition and packaging including tags. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 28 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.

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