Skip to main content
your browser is not supported
To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Edge
ASOS home
Begin typing to search, use arrow keys to navigate, enter to select

Returns & Refunds

How do returns work with ASOS Brand Partners?

Returning ASOS Brand Partner items is easy!

If you purchased an item sold and shipped by an ASOS Brand Partner, just remember to send it back directly to the brand. They can't be returned to the store if they have one. Also, returning them to ASOS will cause delays with your refund.
 
You won't be able to track your return - we'll let you know once it's been processed.  

Some Brand Partners may include a pre-printed returns label or a delivery note inside your parcel - just follow the instructions provided.

Please note: If you're returning an item from the Isle of Wight and EVRi is shown as your only available return option, please contact our Customer Care team here. 

If you can't locate the returns label, don't worry! You can generate a new one using the links provided by our Brand Partners below:

If you’d like to return an item from one of our other Brand Partners, please get in contact with our Customer Care to get a new returns label. For orders sold and shipped by an ASOS Brand Partner, please note the returns policy is at the brands' discretion.

If you purchased an item sold by an ASOS Brand Partner and shipped by ASOS, all ASOS returns options will apply to it as well. Find out more about how to create a return here. These items can be returned with any other ASOS item. Returns of orders sold by ASOS Brand Partner and shipped by ASOS are subject to the ASOS Returns Policy. 

Please note, returns of items sold by an ASOS Brand Partner are FREE. The returns fee (if there's any) will still apply to any other item sold on our site.

Returns can take up to 10 calendar days to be received and processed. Please note: The returns process with some brands may take up to 15 calendar days. The returns timeframe will be included in your delivery note. Make sure you get proof of postage and keep hold of it, in case we need to see it later.

If you're unsure if your ASOS Brand Partner item was shipped by ASOS or a Brand Partner directly, you'll find this info in your order confirmation email (look out for 'Shipped by: XXX').

Cancelling your return

If you change your mind, there’s no need to send your items back to us, simply keep them.

Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. ASOS have no control over these sites and are not responsible for their content or availability.