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Returns & Refunds

How do I return from Israel?

  • Return your item within 45 days (including sale items).
  • It can take up to 21 working days (excluding weekends and public holidays) for your order to arrive back at our warehouse.
  • If you return an item within 28 days of the item being delivered to you or available for collection, we'll issue a refund to your original payment method.
  • If you return an item requesting a refund within 29 and 45 days, a gift voucher will be issued instead - click here for more information on returning within 29 and 45 days.
  • Need a new returns note? You can download a new one from the attachments section. 

1. Fill out your returns note

 

Need a new returns note? You can download a new one from the attachments section. If your country isn’t listed, you’ll need to use the ‘Rest of world’ returns note.

Once filled out, put it inside your parcel.

 

2. Take your return to your local post office

 

Please note - you'll need to cover the postage and any relevant duty costs yourself. It's a good idea to mark your parcel as 'returned goods' to avoid being charged any duties. We recommend removing or covering your shipping label before attaching your returns label to your parcel.

 

3. Ask for proof of postage

 

The parcel remains your responsibility until it arrives with us.

We'll drop you an email once your order has been received at our warehouse.

 

Just one more thing...

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