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Order Issues

I've bought a gift voucher, can I cancel or return it?

Did you buy the gift voucher?


If you did, you can cancel your order within 30 minutes of completing it.

To cancel your order:

  • Log into My Account and go to My Orders.
  • If the button next to your order says Cancel/View, you still have time to cancel by clicking the button.

If that timescale has already passed, and the voucher hasn't been used or locked to an account, get in touch with our Customer Care Team so we can help you further.

We will cancel it for you or if it's because of a mistake in the email address, we'll change it for you and send you another one.


Received the voucher as a gift?


You''ll need to ask the person who purchased the gift voucher to get in touch with our Customer Care team.

It needs to be from the account the order was placed.