Order Issues

I’ve cancelled my order – when will my money be available again?

Q: I’ve cancelled my order – when will my money be available again?

If you've cancelled an order through ' My Account ', then we wouldn't have taken any money for your order. We only take the money once our warehouse has processed your order to be packed up. Depending on which payment method you selected at checkout, the time it takes for the money to become available again can vary: Credit or debit card - your payment provider will reserve the funds ready for us to take. You may notice the amount on your bank statement has a 'Pending' or 'Reserved' status. It can take up to 10 working days for these funds to become available again, depending on your bank/ credit card company. This is out of our control and we are not able to speed up this process. Paypal - the funds will be reserved ready for the payment to be authorised. You may notice a pre-authorisation transaction ID on your account. This can also take up to 10 working days before the funds become available again. Again, we are unable to speed up this process. Gift voucher - this will be locked back on to your account within 72 hours of the order being cancelled. Klarna - you'll receive an updated version of your invoice within 24 hours of the order being cancelled. If you've already paid your Klarna invoice and you're owed money by Klarna, a refund can take up to 10 working days . If the funds have not been released after 10 working days , please get in touch with our Customer Care team and we'll look into it further for you. * Klarna is only available in certain countries. You'll be able to see whether this payment option is available to you at checkout.

If you've cancelled an order through 'My Account', then we wouldn't have taken any money for your order. We only take the money once our warehouse has processed your order to be packed up.

Depending on which payment method you selected at checkout, the time it takes for the money to become available again can vary:

Credit or debit card - your payment provider will reserve the funds ready for us to take. You may notice the amount on your bank statement has a 'Pending' or 'Reserved' status. It can take up to 10 working days for these funds to become available again, depending on your bank/ credit card company. This is out of our control and we are not able to speed up this process.
Paypal - the funds will be reserved ready for the payment to be authorised. You may notice a pre-authorisation transaction ID on your account. This can also take up to 10 working days before the funds become available again. Again, we are unable to speed up this process.
Gift voucher - this will be locked back on to your account within 72 hours of the order being cancelled.
Klarna - you'll receive an updated version of your invoice within 24 hours of the order being cancelled. If you've already paid your Klarna invoice and you're owed money by Klarna, a refund can take up to 10 working days.