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How do deliveries with ASOS work in the UK?

Delivery options
Delivery to Channel Islands
Tracking my order
What happens on the day of delivery?
Things to know

Delivery options

We use a large network of delivery partners and a range of options to make sure our customers are receiving their orders when they expect them! Delivery partners are allocated based on the selected delivery method and the value of your order.

Click below to find out more about the delivery services we offer:

Ordering to Channel Islands

Our Next Day Delivery service is only available to Isle of Wight postcodes.

If you place your order between 20:00 Friday and midnight Saturday it will arrive on Monday. If you place your order on Sunday it will arrive on Tuesday*.

Next Day Delivery is unavailable to all Guernsey and Jersey postcodes.

For orders to Jersey, we offer Standard Delivery and Standard Click & Collect. 

ASOS customers can also choose to have their orders delivered to parcel lockers with Jersey Post which can be accessed any time of the day – all you need to do is register for a free parcel locker ID. Register and find out more about the parcel locker service here.

The Channel Islands are not part of the UK for VAT purposes, so orders going to the Channel Islands are treated as zero-rated exports. However, the total amount that you pay for your order will not change: we consider the costs of doing business across all of the markets we operate in, and price our products based on a variety of commercial market factors. 

Tracking my order

All UK delivery options are fully tracked and we'll email you a link to your tracking information once your parcel has left the warehouse. You’ll receive a confirmation message once your order has been delivered or is ready for pick-up.

Placed multiple orders within a few days of each other, all of them qualify for free delivery and are being shipped to the same delivery address? Your orders may be sent in one parcel. You’ll be able to see whether they’ve been shipped together if the tracking information for each of the orders you’ve placed is the same.

Even if your items are coming from multiple warehouses, they'll all have the same order number. However, bear in mind that tracking numbers and delivery times may differ depending on where your items have been shipped from. You'll see an individual tracking link for each parcel in 'My Orders'. 

FYI, if the status of your order is showing as 'It's Ordered', it means that we're busy getting your order together ready to be sent out. During busy times, this status may show on your order for longer than usual – don’t worry though, this shouldn’t affect your estimated delivery date.*

What happens on the day of delivery?

Please follow the tracking for your order to know exactly when to expect it. You’ll be sent email updates with all the changes. If you provide a valid mobile number on your ASOS account, our delivery partner will also send you SMS delivery notifications.

Someone needs to be in when your parcel is due to be delivered as we may need a signature. If your order is being delivered by DPD, you may receive a 4-digit pin code that you'll need to provide instead - please note, if DPD require a pin code, you won't be able to get your order delivered to a safe place or to a neighbour without it.

If our delivery partner is unable to deliver the order, they will usually try to deliver more than once or leave a calling card (or send you an email notification if your order is being delivered by EVRi) confirming whether they've left it with a neighbour or in a safe place. If it wasn't delivered, the calling card will tell you how to collect the order or reschedule the delivery.

Depending on your delivery method, you may be presented with some additional in-transit delivery options. These may include delivery to a neighbour, delivery to a safe place, or a collection from a specified location - these will differ depending on who your order is sent with. 

You can check and arrange for the available alternative delivery options using the link in the delivery update email you'll receive from our delivery partner, or using the tracking number and the delivery partner's website or app.

Things to know

  • For your security, we’re unable to change the address your order is being sent to, so make sure you double-check the delivery address on the order confirmation page before placing it.
  • If part of your order is shipped from ASOS EU or ASOS US, these items will be delivered by Standard Delivery only, and the arrival times for these items may vary from your ASOS UK items. The warehouse the item is shipped from is shown on the product and checkout pages, and you’ll see the correct estimated delivery dates at checkout. Your order number will be the same for all items regardless of where they are shipped from, meaning you'll be able to track all your parcels as normal.
  • Items that are sold by ASOS Brand Partners may be delivered separately. Find out more about how delivery works for items sold by ASOS Brand Partners here.
  • During busy periods, some delivery options may not be available.

Just one more thing...

*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.

Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. ASOS have no control over these sites and are not responsible for their content or availability.