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How can I get in touch with your Customer Care Team?

We aim to make shopping with ASOS quick and easy, but we know that you may have some questions so we've developed our Help section.

How can I contact you?


Hopefully, you'll find the answers you're looking for without us. However, if you do need to contact us, we're here 7 days a week. If you want to get in touch, just click the 'contact us now' button to talk directly to one of the team. 

Do you have a phone number?


Online is what we do best at ASOS as this way, we can best handle your customer care enquiries. By visiting our live chat page, you will be able to have your queries resolved quicker. We don't have a call centre, so we're not set up for a high volume of telephone calls.

Can I get help right away?


Yes! You can chat to us right away by using our live chat.

What information do I need to provide you?


Be sure have any relevant information relating to your query ready, such as your order number. This will mean our team can help you more quickly.