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Engagement

How can I get in touch with your Customer Care Team?

We aim to make shopping with ASOS quick and easy, but sometimes you may need a little help, so take a look at your options below:

My Account

The quickest way to get help with checking your Orders, Tracking and Returns, is to simply log in to 'My Account', for any updates.

Help Pages

For instant Help, 24/7, we've got you covered with answers to your questions on our 'Help Pages'. 

ASOS AI Assistant

If you still can't find what you're looking for, please chat with our 'AI Assistant'. Live Chat is open 07:00 - 23:59 Monday to Sunday. You'll see the chat button on our Help pages when someone from our Customer Care team is available to chat. We recommend logging in to your ASOS account first to tailor your experience.