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Returns

Select your location below for more information about delivery & returns.
Delivery Returns
Return From: UK

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About ASOS returns

InPost
Free Return on qualifying orders

Create return

  • Return through your local InPost locker or InPost shop in 13,000+ locations
  • No label required simply create a QR code by clicking the link and follow the instructions
  • Avoid the usual queues and return using a locker location in seconds, 24/7
  • Your return will be processed in approximately 10 days

Royal Mail
Free Return on qualifying orders

Create return

  • Return through your local Post Office branch or Collect+ location in over 18,500 locations
  • No printer required, simply create a QR code by clicking the link and follow the instructions
  • Your return will be processed in approximately 10 days
  • Open 7 days a week, early until late

Royal Mail - Parcel Collect
Free Return on qualifying orders

Create return

  • Return from the comfort of your home Monday to Saturday, book collections up to 5 days in advance.
  • No printer required - The Royal Mail Post Person will bring the returns label with them on collection.
  • Collection Time ETA provided at point of booking the collection.
  • Optional safe place option for your collection including Porch / Garage / Outbuilding / Shed.
  • Your return will be processed in approximately 10 days

Isle of Man Post
Free Return on qualifying orders

Create return

  • Return through Isle of Man Post by using a Royal Mail QR code.
  • You can create a QR code by clicking the link. 
  • Your return will be processed in approximately 10 days

Guernsey Post (customers in Guernsey only)
Free Return on qualifying orders

Create return

  • Return through Guernsey Post by using a Royal Mail QR code.
  • You can create a QR code by clicking the link.
  • Your return will be processed in approximately 10 days 

Jersey Post (customers in Jersey only)
Free Return on qualifying orders

Create return

  • Return through Jersey Post by using a Royal Mail QR code.
  • You can create a QR code by clicking the link.
  • Your return will be processed in approximately 10 days 

Return to ASOS Brand Partners
FREE

Create return    

  • Items sold and shipped by an ASOS Brand Partner (this will be shown in your order confirmation email) should be returned directly to the brand. Sending them back to ASOS could delay your refund.
  • No printer needed! Simply use the returns label that came with your item(s). If you can't find the label, use the brand's returns link to create your return.
  • Returns should be processed by our Brand Partners within 10-15 calendar days.

Need More Information?

See our Returns FAQ