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Returns & Refunds

What should I do if my refund is incorrect?

We're really sorry if we've made a mistake with your refund!

If this is the case please get in touch with our Customer Care team and we'll try and sort it out for you as soon as possible. Please make sure that you include your order number and any item details relating to the refund when you get in touch.

Before you contact us, there are a couple of things that may affect the amount you have been refunded:

  • The delivery charge, which is only refunded for cancelled orders under the Consumer Contracts Regulations (2013) or if the goods are faulty.
  • Any discounts that were applied at the time of sale, which may not now be applicable e.g Spend & Save codes. Check out our Ts&Cs for more info.