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Returns & Refunds

Have you received my returned items?

How long does a return take?


If you're returning items from the UK, it can usually take up to 10 days (excluding bank holidays) from the day after the return date for your parcel to be delivered back to our warehouse and processed. All returns are subject to our original condition and fair use policies. Check out our 'Returns Policy' to find out more.

Find out how to track your return here.

We'll send you an email as soon as we've completed your return. If you use the ASOS app and have opted in to receiving notifications, we’ll also send you a notification once your return has been completed. For more info on getting notifications, click here.

How long does a refund take?

Any refund will be automatically issued to the payment method you used to place your original order. This typically takes 10 working days depending on your payment provider. 

If your returns haven't reached us after the returns timeframe, please get in touch and provide us with your proof of postage so we can help you further.