Can you help me with the ASOS website?

ASOS Sample Sale
ASOS website
Topshop
Tech issues

Is ASOS Sample Sale part of ASOS?

Yes, ASOS Sample Sale is part of ASOS. It gives you a final chance to shop the fashion you love at great prices. Visit asossamplesale.com to browse the latest products available, and head to the ASOS Sample Sale Help section if you have any questions.

Which websites belong to ASOS?

We are aware that there are some websites that try to imitate what we do. To make sure you are buying from ASOS, only purchase products from our official website, ASOS.com. Before you shop, make sure you've selected the correct country using the flag icon so you can view the right products, prices, and delivery options for your location.

Is Topshop.com operated by ASOS?

Yes, Topshop.com is operated by ASOS. However, while ASOS manages the Topshop website, ASOS.com and Topshop.com remain separate websites. If you’d like to know more about the partnership, follow this link for more info. 

I am having issues accessing the ASOS website or mobile site

If you're experiencing technical issues while using ASOS, try the following steps:

• Clear your browser’s cache and cookie files, then return to the site and make sure you've accepted our cookies.
• Check that your browser's "Block all cookies" setting is turned off.
• Try accessing the site using a different browser or device.

Please note: if you’ve added items to your bag or ‘Saved items’ section while not signed in, clearing your cookies may remove this information. Follow this link for more info about cookie files.

If you're still having trouble, please contact Customer Care and provide:

• As much info as possible about the issue.
• Screenshots of any error messages you receive.
• Details of any troubleshooting steps you've already tried.

This will help us investigate the issue and get you back to shopping as quickly as possible.