Unauthorised ASOS Notification

What’s happening right now?

Earlier today, some customers received an unauthorised push notification from ASOS.

We’re investigating unauthorised activity involving third-party platforms that we use to communicate with customers. We took immediate action to restrict access and are working with our internal and external specialist advisers, as well as all relevant authorities.

Customers should disregard the unauthorised notification and should not click or engage with the external third-party link it contained.

Our website and app remain available, and customers can continue to shop as normal.

How do I know if I’ve been affected?

You may have been affected if you received the unauthorised ASOS push notification earlier today.

Based on what we know at this stage, basic personal information including name and contact details may have been accessed. We don’t believe that any payment-card information or account passwords have been impacted.

Is it safe to continue shopping?

Our website and app remain available, and customers can continue to shop as normal.

The unauthorised activity involved third-party platforms that we use to communicate with customers.

Do I need to do anything?

Please disregard the unauthorised notification and do not click or engage with the external third-party link it contained.

We are not currently asking customers to change their ASOS account password or take any other action. If this changes, we will contact affected customers directly.

Is my payment information safe?

Based on what we know at this stage, we don’t believe that payment-card information or account passwords were impacted.

When will this be resolved?

We have restricted access to the notification platforms and are working with our internal and external specialist advisers.

We’ll provide a further update as soon as we have confirmed more information.

How can I get further assistance?

If you have any questions or concerns, please contact ASOS Customer Care.