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Engagement

How can I make a complaint? The ASOS Complaints procedure

We’re sorry if you feel you need to make a complaint.  

If you need to get in touch with Customer Care, our advisors are here to help and resolve your query. Our team are fully trained, and will ensure your query reaches the right team if they can’t get it sorted for you.   

Please follow the steps below:  

  • Use the ‘Contact Us Now’ button below or click here to chat to the team.
  • Provide as much information as possible (for example your order number and ASOS registered email), so our team can help you straight away.  
  • Once they’ve received your query, the relevant team will get back to you as soon as possible. During busy times, this may take a little longer.  
  • All our teams that can resolve your query are based in Customer Care, so rest assured that you’re contacting the right team.   
      
For more information, you can view our Ts&Cs page here.