How can I collect my order?

How you collect your parcel will depend on the delivery partner and collection point you selected at checkout – you can find the collection point address on your order confirmation email and under ‘My Orders’ in ‘My Account’.

Collecting your order

Royal Mail collection:

• When your order arrives, you’ll receive a collection notification email and/or text - present this notification and a valid form of ID to collect your parcel.
• Acceptable forms of ID include credit or debit card, bank or building society check/savings book, passport, driving license, NHS medical card, Photo ID card (military, police warrant, Royal Mail employee, NHS, or senior citizen bus pass).
• Orders are held at the collection point for 18 days, before returning to ASOS.
• Find your nearest Royal Mail location here.

EVRi ParcelShop collection

• You'll receive a collection code by email and/or text once your order has arrived – present your when collecting your parcel.
• Orders will be held at the collection point for 10 days, before being returned to ASOS.
• Find your nearest EVRi ParcelShop here.

InPost collection

• You'll need a 6-digit pick-up code to access your locker - you'll receive this by email and/or text once your order is ready for collection.
• Orders will be held at the collection point for 72 hours, before being returned to ASOS.
• Find your nearest InPost pick-up location here.

Just one more thing...

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