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Returns & Refunds

How do I return my order from Republic of Ireland?

Create a return with Parcel Connect


You can return your order by dropping it off at your local Parcel Connect store using the pre-printed label included in your parcel. Click here to create a returns label and for more information. 

Remember to keep hold of proof of postage just in case we need it at a later date

Create a return with An Post


  1. Click here to create your return and follow the instructions provided.
  2. Choose which drop-off point you'd like to return from. You can find a list of your nearest drop-off points when creating your return.
  3. You'll be sent a QR code by email. Take your parcel and QR code to your chosen drop off point within 28 days of delivery/ collection, and they’ll take care of the rest! Your return is trackable.

Keep hold of your proof of postage just in case we need to see it at a later date.


Don't forget...


We recommend removing or covering your shipping label before attaching your returns label to the parcel.

If you’re looking to return items from multiple orders, you’ll need to pack these separately and include the correct returns slip for each.

All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you.

Check out our Returns Policy for more information.


Just one more thing...

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