Returns & Refunds
How do I return my order from Republic of Ireland?
- Returns are FREE and trackable.
- You have 28 days from the date you receive your order to return it for a refund.
- Returning your order within 29 to 45 days? A gift voucher will be issued instead - click here to find out more.
- It can take up to 15 calendar days for your order to reach the warehouse and be processed. For more info on getting notifications, click here.
- Refunds can take up to 10 working days to show on your account.
- You can return your goods free of charge via 2 options: drop off points at your local Parcel Connect store or using Post.
You can return your order by dropping it off at your local Parcel Connect store using the pre-printed label included in your parcel. Click here to create a returns label and for more information.
Remember to keep hold of proof of postage just in case we need it .
- Click here to create your return and follow the instructions provided.
- Choose which drop-off point you'd like to return from. You can find a list of your nearest drop-off points when creating your return.
- You'll be sent a QR code by email. Take your parcel and QR code to your chosen drop off point within 28 days of delivery/ collection, and they’ll take care of the rest! Your return is trackable.
Keep hold of your proof of postage just in case we need to see it .
We recommend removing or covering your shipping label before attaching your returns label to the parcel.
If you’re looking to return items from multiple orders, you’ll need to pack these separately and include the correct returns slip for each.
All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you.
Check out our Returns Policy for more information.
Just one more thing...
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